PRIVACY POLICY & COOKIES
My Home Tools LTD understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.myhometools.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
I. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” means an account required to access and/or use certain areas and features of Our Site;
“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
“We/Us/Our” means My Home Tools Ltd, a limited company Registered in Scotland SC661954 , whose registered address is 243 Valley Gardens South, KY26AW, Scotland, United Kingdom VAT Registration Number is GB368768529 and whose main trading address is as above.
II. Information About Us
1. Our Site is owned and operated by My Home Tools LTD which is a limited company Registered in Scotland SC661954. Registered Office: 243 Valley Gardens South, KY26AW Kirkcaldy, Scotland, United Kingdom and whose main trading address is as above
III. What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
IV. Your Rights
1. As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
a). The right to be informed about Our collection and use of personal data;
b). The right of access to the personal data We hold about you (see section 12);
c). The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
d). The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
e). The right to restrict (i.e. prevent) the processing of your personal data;
f). The right to object to Us using your personal data for particular purposes; and
2. If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
3. For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
V. What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal and non-personal data (please also see section 13 on Our use of Cookies and similar technologies and Our Cookie Policy:
1. Name;
2. Business/company name;
3. Contact information such as address, email addresses and telephone numbers;
4. IP address;
5. Web browser type and version;
6. Operating system;
7. A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to;
8. Payment information
VI. How Do We Use Your Data?
1. All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
2. Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:
a). Supplying Our services to you (please note that We require your personal data in order to enter into a sales contract with you);
b). Personalising and tailoring Our services for you;
c). Replying to emails from you;
d). Analysing your use of Our Site by Google Analytics and gathering feedback to enable Us to continually improve Our Site and your user experience;
e). Help us manage your account. We may disclose your details to companies which provide services for us in order to carry out your order;
f). Contact you by phone to inform you about delivery dates, answer your questions and discuss matters connected with orders or, on your request, any other matters;
g). Notify you about special offers or products which may interest you, only upon your consent.
3. You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.
4. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
a). name, address, business/company name, contact information such as email addresses and telephone numbers; Retention period for existing customers up to 10 years for warranty, accounts and legitimate interest purposes. Retention period for potential/enquiring customers up to 2 years for legitimate interest reasons.
b). IP address, web browser type and version, operating system, a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to; Retention time up to 26 months – please refer to our Cookie Policy for more information.
c). Payment data such as credit and debit card numbers; Retention time up to 26 months.
VII. How and Where Do We Store Your Data?
1. We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
2. Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using Our Site and submitting information to Us. If We do store data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR including:
a). We are using Google Analytics, who as described in their Privacy Shield certification, Google complies with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use and retention of personal information from European Union member countries and subject to enforcement by the Federal Trade Commission. Google, including Google Inc. and its wholly-owned US subsidiaries, has certified that it adheres to the relevant Privacy Shield Principles, including for Google Analytics. For further reference please check Google Data Privacy and Security https://support.google.com/analytics/topic/2919631?hl=en&ref_topic=1008008
3. Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
4. Steps We take to secure and protect your data include:
a). Up to date software on all Our computers and mobile devices.
b). Up to date AntiVirus software on all Our devices.
c). Password protected mobile devices and computers.
d). GDPR compliant third parties like Web Developers, Analytics, Hosting Providers, Accountants, Subcontractors.
e). Password protected secure network.
f). Secure storing of hardcopy documents held by Us.
g). Controlled access to any personal data stored by Us.
h). Secured and password protected backup.
VIII. Do We Share Your Data?
1. We may sometimes contract with third parties to supply services to you on Our behalf. These may include payment processing, delivery of goods, delivery or services, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
2. We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
3. We may sometimes use third party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where We transfer any personal data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR including:
a). We are using Google Analytics, who as described in their Privacy Shield certification, Google complies with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use and retention of personal information from European Union member countries and subject to enforcement by the Federal Trade Commission. Google, including Google Inc. and its wholly-owned US subsidiaries, has certified that it adheres to the relevant Privacy Shield Principles, including for Google Analytics. For further reference please check Google Data Privacy and Security https://support.google.com/analytics/topic/2919631?hl=en&ref_topic=1008008
4. In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
IX. What Happens If Our Business Changes Hands?
1. We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
2. In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.
X. How Can You Control Your Data?
1. In addition to your rights under the GDPR, set out in section 4, when you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details).
2. You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
XI. Your Right to Withhold Information
1. You may access certain areas of Our Site without providing any data at all.
2. You may restrict Our use of Cookies. For more information, see section 13 and Our Cookie Policy.
XII. How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at sales@aquati.co.uk, or using the contact details below in section 14.
XIII. Our Use of Cookies
1. Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
2. All Cookies used by and on Our Site are used in accordance with current Cookie Law.
3. Before Cookies are placed on your computer or device, you will be shown a pop-up window requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies unless those Cookies are strictly necessary; however certain features of Our Site may not function fully or as intended
4. Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
5. The analytics service(s) used by Our Site use(s) analytics Cookies to gather the required information.
6. The analytics service(s) used by Our Site use(s) the following analytics Cookies:
Name of Cookie Purpose & Type Provider Strictly Necessary Expiration Time
_ga Used to distinguish users. Google Analytics no 2 years
_gid Used to distinguish users. Google Analytics no 24 hours
_gat Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>. Google Analytics no 1 minute
AMP_TOKEN Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service. Google Analytics no 30 seconds to one year
7. In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
8. You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
9. It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
XIV. Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at shop@myhometools.co.uk, or by post at 243 Valley Gardens South KY26AW Kirkcaldy, Fife, Scotland, United Kingdom. . Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
XV. Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
COOKIES POLICY
I. In this Cookie Policy, unless the context otherwise requires, the following expressions have the following meanings:
“Cookie” means a small file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”);
“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by EU Regulation 2016/679 General Data Protection Regulation (“GDPR”); and
II. How Does Our Site Use Cookies?
1. Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
2. By using Our Site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for analytic purposes. For more details, please refer to section 4 below.
3. All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:
a) Strictly Necessary Cookies – A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in, your shopping basket, and payment transactions.
b) Analytics Cookies – It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.
c) Functionality Cookies – Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.
d) Targeting Cookies – It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests. Some information gathered by targeting Cookies may also be shared with third parties.
e). Persistent Cookies – Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.
f) Session Cookies – Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.
4. Cookies on Our Site are not permanent and will expire as indicated in the table below.
5. For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy.
6. For more specific details of the Cookies that We use, please refer to the table below.
III. What Cookies Does Our Site Use?
1. Our Site does not use any Cookies except the ones needed for analytics services as stated below.
2. Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
3. The analytics service(s) used by Our Site use(s) analytics Cookies to gather the required information.
4. The analytics service(s) used by Our Site use(s) the following analytics Cookies:
Name of Cookie Purpose & Type Provider Strictly Necessary Expiration Time
_ga Used to distinguish users. Google Analytics no 2 years
_gid Used to distinguish users. Google Analytics no 24 hours
_gat Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>. Google Analytics no 1 minute
AMP_TOKEN Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service. Google Analytics no 30 seconds to one year
IV. Consent and Control
1. Before Cookies are placed on your computer or device, you will be shown a pop-up window requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies unless those Cookies are strictly necessary; however certain features of Our Site may not function fully or as intended.
2. In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
3. The links below provide instructions on how to control Cookies in all mainstream browsers:
a). Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB
b). Microsoft Internet Explorer: https://support.microsoft.com/en-us/kb/278835
d). Microsoft Edge: https://support.microsoft.com/en-gb/products/microsoft-edge (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)
e). Safari (macOS): https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB
f). Safari (iOS): https://support.apple.com/en-gb/HT201265
g). Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences
h). Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en (Please refer to your device’s documentation for manufacturers’ own browsers)
V. Changes to this Cookie Policy
1. We may alter this Cookie Policy at any time. If We do so, details of the changes will be highlighted at the top of this page. Any such changes will become binding on you on your first use of Our Site after the changes have been made. You are therefore advised to check this page from time to time.
2. In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.
VI. Further Information
1. If you would like to know more about how We use Cookies, please contact Us at shop@myhometools.co.uk
2. For more information about privacy, data protection and our terms and conditions, please visit the following: