Returns & Refunds

Online Orders – Changed Your Mind?

For most products purchased online, you have the right to cancel your order within 30 days of receiving the goods without giving a reason.

After notifying us that you wish to cancel, you normally have a further 14 days to return the goods.

Customers are responsible for the cost of returning unwanted goods unless the item is faulty, damaged or we have agreed otherwise.

Please package returned products securely. You may handle and inspect an item as you would reasonably do in a shop, but we may make an appropriate deduction from the refund if the item's value has been reduced by handling beyond what is necessary to establish its nature, characteristics and functioning.

🎨 Custom Mixed Paint & Special Orders

The same may apply to other personalised or custom-made products prepared specifically for your order.

This does not affect your statutory rights where a product is faulty, not as described or has been supplied incorrectly.

Purchases Made in Our Kirkcaldy Store

For products purchased directly in our physical store, there is no automatic right to return an item simply because you have changed your mind.

This does not affect your statutory rights if the product is faulty, not as described or not fit for purpose.

If you are unsure whether an item can be returned, please contact us and we'll be happy to check for you.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, incorrect or not as described, please contact us as soon as possible.

Please provide your order number and a brief description of the problem. Photos may also help us resolve the issue more quickly.

How to Return an Item

Please include your full name and order number inside the parcel so that we can identify your return.

We strongly recommend using a suitable tracked delivery service and keeping your proof of postage until your return has been completed.

You can also return eligible items directly to our Kirkcaldy store. Please bring your order confirmation, receipt or other proof of purchase.

Refunds

Once your return has been received and checked, we will process any refund due to the original payment method.

For eligible cancelled online orders, refunds will be processed in accordance with applicable UK consumer law. Once issued, the time taken for the money to appear in your account can depend on your bank or payment provider.